Help Desk Support Specialist

Job ID: 284 | Located in GTA (ON), Toronto (ON), Mississauga (ON), Richmond Hill (ON) | Sector: Information Technology | Full-time

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Responsabilities

• Helpdesk support for our corporate clients
• Onsite support when required
• Troubleshooting and resolving various computer, server, and network issues
• Setup of new user accounts and computers
• Onsite deployment tasks for projects, reporting to Project Managers
• Updating assigned tickets in real-time
• Regular client follow-ups and updates
• Corporate network maintenance and management tasks
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
• Address problems and requests by transmitting information or providing solutions

Qualifications

• 2 - 3 years prior experience working for a professional IT Services Firm or MSP
• 3 years experience with working with ConnectWise/AutoTask/Kaseya/Datto/Solarwinds or other PSA/RMM/IT Service Ticketing systems
• Must minimally have Comptia NETWORK+ Certification or equivalent/greater certification
• EXCEPTIONAL customer service and communication skills
• Expertise in deploying and supporting Windows Desktop Operating Systems, MS Office Applications, and other common 3rd party desktop applications
• Good knowledge and be comfortable working with and managing Cyber Security Solutions, MS Windows Servers, VMware, Hyper-V, MS Exchange, Office 365, Azure, Amazon AWS, MS SQL, Veeam, DNS, DHCP, WiFi Controllers, Switching, Routing, Firewalls, IPSEC and L2TP VPN, VoIP/UC/PBX, etc.
• Bilingual, both spoken and written, with English or French. (A MAJOR ASSET)

Compensation

• 50k – 60k base salary (negotiable)
• Comprehensive Healthcare insurance ( medical-Dental-Eye care)
• Car Allowance, Cell, Laptop, ETC.

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