Service Dispatcher

Job ID: 320 | Located in Ajax, Pickering, Toronto (ON), Whitby (ON), Oshawa (ON) | Sector: Information Technology | Full-time

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Responsabilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance providing ETA
• Dispatch technicians or crews to or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Maintain logs and records of calls, activities and data entry
• Generating service invoices

Qualifications

• 1-2 years experience as dispatcher or relevant position
• Knowledge of MSSuite and other software products and able to navigate the web.
• Experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Above average communication skills both oral and written (English)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking

Compensation

• 35k–40k Base Salary (negotiable)
• Comprehensive Healthcare insurance (e.g. Medical, Dental and Eye Care)

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