Customer Service Representative (Bilingual)

Job ID: 437 | Located in Mississauga (ON) | Sector: Industrial | Full-time

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Responsabilities

• Respond to inbound calls, regular mail and e-mail related to all issues, complaints or questions pertaining to any product, service or resource discontent.
• Determine appropriate action required and ensure file is closed within established escalation time lines
• Assist in establishing clear and efficient process methodology
• Follow  all current established procedures/processes/policies
• Investigates issues through records, resources or files
• Assigns requests to National Montreal Administration key contacts to process and act upon resolutions identified or if further detailed analysis is required for resolution
• Ensures issues are resolved and customer is contacted as closure to initial request via phone and/or e-mail
• Escalate any unresolved customer concerns, complaints or issues to manager
• Maintains accurate daily records for all issues, complaints, concerns, questions received
• Weekly reporting of closed files/active files.

Qualifications

• Fluent in both English and French - written and verbal
• Minimum 2 years relevant experience/exposure in a Customer Service Support role required
• Excellent analytical and organizational skills including detail oriented
• Exceptional customer service skills
• Basic knowledge of Microsoft Word and Excel – minimum 45 wpm keyboarding
• Excellent communication skills
• Strong  "customer first" attitude
• University Degree or College Diploma preferred

Compensation

• Base salary 38k – 46k
• Bonus
• Full Benefits

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